Terms & Conditions

Please review the terms of this Agreement carefully. If you do not agree to this Agreement in its entirety, You are not authorized to use the SOULEDOUT offerings in any manner or form.
This Agreements requires the use of arbiration on an individual basis to ressolve disputs, rather than jury trials or class actions, And also limits the remedies avaiable to you in the even of a dispute

These Terms and Conditions of Service (the “Terms and Conditions”) are an agreement between you and Cospaze Ventures Pvt Ltd. Along with our representatives, officers, shareholders, subsidiaries, affiliates, parents, employees, and agents (collectively “Souledout” or “we” or “us” or “our”), we provide the website at www.souledout.shop . These Terms and Conditions govern your use of the www.souledout.shop website and the mobile applications or other online services where these Terms and Conditions are posted (collectively, the “Website”). Unless explicitly stated otherwise, any new tools or applications that alter or improve the current Website will be included in the definition of “Website.” Your use of the Website is subject to these Terms and Conditions, which you acknowledge, agree to and consent to by using the Website. These Terms and Conditions include our Privacy Policy, which is available at our website and which is hereby incorporated by reference, as well as the Terms and Conditions for Purchases/Subscriptions and the Food Safety Considerations.


All meal ingredients and other products made available through the Website will be referred to, collectively, as the “Products.” Please read these Terms and Conditions carefully before ordering any products from us or subscribing to one of our services. You should print a copy of these Terms and Conditions for future reference. When using the Website, you will be subject to all displayed rules and policies. Such rules and policies are hereby incorporated by reference into these Terms and Conditions. We may also offer other websites that are governed by different terms and conditions.


These Terms and Conditions may be amended by us from time to time at our sole discretion. Please periodically review the controlling version of the Terms and Conditions. By continuing to use the Website subsequent to us making available an amended version of the Terms and Conditions, you thereby acknowledge, agree to, and consent to such amendment. You cannot create an account, buy our Products or subscribe to our services without agreeing to these Terms and Conditions.

Eligibility

By using the Souledout Offerings, you represent that you are at least eighteen (18) years of age (or the applicable age of majority if greater than eighteen (18) years of age in your jurisdiction), and have the requisite power and authority to enter into the Agreement and perform your obligations hereunder.


We may vary or amend or change or update these Terms, from time to time entirely at its own discretion. Your use of Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms.


These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Souledout policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Souledout policies and note the changes made on the Platform. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Souledout policies. As long as you comply with these Terms of Use, Souledout grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Souledout policies as may be posted on the Platform from time to time.

Business

All commercial/contractual terms are offered by Home Chefs and agreed to, is between Buyers and Home Chefs alone. The commercial/contractual terms include without limitation price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Souledout does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. Souledout may, however, offer support services to Home Chefs in respect to order fulfilment, payment collection, call centre, and other services, pursuant to independent contracts executed by it with the Home Chefs. The user acknowledge that they are stranger to this contract, and they have nothing to do with this contract. Souledout does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) or specifics such as quality, value, saleability, etc.) of any of the Home Chefs. You are advised to independently verify the bona fides of any particular Home Chefs that you choose to deal with on the Platform and use your best judgment in that behalf. All Home Chefs offers, and third-party offers are subject to respective party terms and conditions. Souledout takes no responsibility for such offers.


Souledout is operating an online marketplace and assumes the role of facilitator and does not at any point of time during any transaction between Buyer and Home Chefs on the Platform come into or take possession of any of the products or services offered by Home Chefs. At no time shall Souledout hold any right, title or interest over the products nor shall Souledout have any obligations or liabilities in respect of such contract entered between Buyer and Home Chefs. Souledout is only providing a platform for communication and it is agreed that the contract for sale/service of any of the products or services shall be a strictly bipartite contract between the Home Chefs and the Buyer.


Souledout does not endorse any members, Home Chefs, any meals or any member Content or any sale or service. In addition, although these Terms require Home Chefs/Users to provide accurate information, we do not attempt to confirm, and do not confirm, any Member's/user purported identity. You are responsible for determining the identity and suitability of others who you contact via the Application and Services. We will not be responsible for any damage or harm resulting from your interactions with other Members/users. By using the Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members/users or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Souledout with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Services regarding any Meals or services.


Souledout does not endorse any members, Home Chefs, any meals or any member Content or any sale or service. In addition, although these Terms require Home Chefs/Users to provide accurate information, we do not attempt to confirm, and do not confirm, any Member's/user purported identity. You are responsible for determining the identity and suitability of others who you contact via the Application and Services. We will not be responsible for any damage or harm resulting from your interactions with other Members/users. By using the Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members/users or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Souledout with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Services regarding any Meals or services.

User Account

You may have to create an account in order to use some of the features offered by the platform, including without limitation to specific pages for Home Chefs on the Platform. Use/storage of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential [wherever required] and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account. You are always and solely responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action.


SYou may have to create an account in order to use some of the features offered by the platform, including without limitation to specific pages for Home Chefs on the Platform. Use/storage of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential [wherever required] and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account. You are always and solely responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action.


In creating an account, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address/ Phone number other than your own, create multiple accounts or Home Chef listings except as otherwise authorized by us, or provide or use false information to obtain access to platform that you are not legally entitled to claim. You acknowledge that any false claim may result in substantial losses or damage to Souledout or third parties, for which you may be held liable and accountable.

Health Risk

Souledout does not take any responsibility for any adverse effects on your health. Any damages, monetary losses will not be borne by us. Upon contacting us you agree to the aforementioned facts. You should consult a physician before subscribing. Souledout will not be liable for the same.

Ownership

You acknowledge and agree that the Application, Services and Collective Content, including all associated intellectual property rights is the exclusive property of Souledout and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Application, Services, or Collective Content.

Content

The Site and App contain content which includes, but is not limited to, information pertaining to the Souledout Offerings, as well as regularly updated blog posts and third-party links. The content is offered for informational purposes only and is at all times subject to the disclaimers contained herein, and on the Site and in the App.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to www.souledout.shop, to fully understand our practices. Terms and conditions are binding for all product, purchases and services.

Changes to the Site

Souledout may update the content on the Site/and or the App from time to time, but its content is not necessarily complete or up to date. Any of the material on the Site may be out of date at any given time, and Souledout is under no obligation to update such material.

Information About You and Your Visits to the Site and/or the APP

All information we collect on this Site and/or the App is subject to our Privacy Policy. By using the Site and/or the App, you consent to all actions taken by Souledout with respect to your information in compliance with the Privacy Policy.

Online Purchases and Other Terms and Conditions

All purchases through this Site and/or the App or other transactions for the sale of goods, product or services or information formed through the Site and/or the App or as a result of visits made by you are governed by this Agreement.


Additional terms and conditions may also apply to specific portions, services or features of the Site and/or the App. All such additional terms and conditions are hereby incorporated by this reference into this Agreement.

Cancellation and Refund Policy

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within five-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Souledout reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within five-minute, as may be necessary in the sole discretion of Souledout.  If Buyer cancels his/her Order after five minutes of placing it, Souledout shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Souledout.


As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within five-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Souledout reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within five-minute, as may be necessary in the sole discretion of Souledout.  If Buyer cancels his/her Order after five minutes of placing it, Souledout shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Souledout.


Souledout reserves the right to collect a penalty for the Orders cancelled by Home Chefs for reasons not attributable to Souledout.


In case of any errors in your order delivery, kindly inform us immediately along with pictures, wherever applicable. We will try to resolve the issue to your satisfaction as best we can. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Indemnification

You agree to indemnify, defend, and hold Souledout, its officers, directors, employees, shareholders, affiliates agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of this Agreement or your use of the Souledout Offerings or your use of any information obtained from the Souledout Offerings

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Bangalore, India.

Disclaimer of warranties and Limitation of Liability

This site is provided by on an "As Is" and "As Available" basis. Makes no Representations or Warranties of any kind, Express or Implied, as to the opertaion of this site or the Information, Content, Materials, or Products inclued on this site. You expressly agree that your use of this site is at your sole risk. To the full exetent permissible by applicable law, COSPAZE VENTURES PVT LTD disclaims all warranties, express or implied, including, but not limited to, implied warrantied of Merchantability and fitness for a particular purpose. SOULEDOUT does not warrant that site, it's serves, or email sent from, are free of virus or other harmful components. Will not be laible for any damages of any kind arising from the use if this site, including but not Limited to Direct, Indirect, Incidental, Punitive, and Consequential damages

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