Please send an email on feedback@souledout.shop
The order can not be edited once the order is placed.
We will do our best to accommodate your request within five minutes of the order being placed. Please note that we will have a right to charge a cancellation fee up to full order value to compensate our HomeChef and delivery partners if your order has been confirmed.
We have no minimum order value and you can order for any amount.
Yes, delivery fee varies based on the distance.
Souled Out delivers from 9am to 9pm, 7 days a week. The user will get a specific timeslot to choose at the time of the checkout. Sometimes, very rarely, we are unable to deliver on special occasions and festivals. In such cases, you will not be able to choose the said day for delivery on our website or app.
Yes, you can reach out to us on connect@souledout.shop or call on our customer care number 7022596310 and we will try to take it up on case to case basis.
Any major change in delivery address is not possible after you have placed an order with us. However, slight modifications like changing the flat number, street name, landmark etc. are allowed. If you have received delivery executive details, you can directly call him, else you could contact our customer service team.
The invoice is emailed to the customers after successful confirmation of every order.
It depends on whether the chef accepts pre-orders for the same day delivery. You will be able to see that in the "homecooked meals" listing page.
We currently don’t offer a cash payment option. Due to the current Covid crisis, many places are still not admitting external agents into their compounds, for that reason we will are not enabling COD as of now.
If we had it our way, you would get your refund the day it is sanctioned. However, we can refund your payment only as soon as the payment gateway / wallet permits, or as soon as the COD is received by the accounts department
Please check if your app is due for an update. If not, please share the details via connect@souledout.shop or call the customer care 7022596310.
We do not accept Sodexo vouchers but we do accept Sodexo card. You can select the Sodexo card option while selecting payment options at the time of order
Just send us an email on connect@souledout.shop with the subject line "Homechef enquiry - [Mention Your Name]". Kindly provide the following details:
Alternatively you can connect by clicking the link in the website footer "Are you a home chef? Join us" Post sending this email, someone from the team will reach out to you to take the process forward
Ours is a very straightforward and simple process which involves the following:
Yes of course it is okay. This model has been built keeping your convenience in mind. The flexibility is limitless; you decide:
While the prerogative to determine and fix pricing of meals sits completely with the home-chef, we are always available to guide you on pricing. Just reach out to us and we will be happy to help.
It’s hard to predict how many orders you receive. Souled Out works hard to promote all our chefs equally but we’ve seen that some get more orders than others. Overall, simple market dynamics apply!
Souledout will provide the guidance. Uploading your menu becomes really easy when you are organized and the team is on standby to help you at all points.
Put up amazing pictures, keep your prices low, keep your minimum orders low, promote yourself on social media and get your friends and customers to review your food on your Souled Out profile
Souled out will provide the general guidelines and can help to procure the packaging material.
The penalty charge will be levied as per the agreement.
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